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Samsung has reportedly halted production of its Galaxy Note 7 Monday due to continued reports of the device’s battery catching fire, a new report said.
This decision comes just five weeks after the Korean-based company issued a recall of over 2.5 million Galaxy Note 7 devices amid several reports of the device’s faulty battery igniting — and the production halt suggests that the company hasn’t been able to fix the problem, according to The New York Times.
Samsung is “temporarily adjusting the Galaxy Note 7 production schedule in order to take further steps to ensure quality and safety matters,” the company announced Monday in Seoul. The company added that they hope to provide an update on the issue within a month.
Initially, the company announced that the replacement devices solved the battery issue that caused the overheating and fires. But new reports suggested that even Samsung’s replacement devices were going up in flames, the Wall Street Journal reported. On Sunday, both AT&T and T-Mobile announced that they were both halting the sale or exchange of Galaxy Note 7 devices. Other service providers and retailers across the world followed suit, the Times reported.
Samsung’s woes initially started sometime in August, with reports of Note 7s exploding in South Korea. Since then, numerous airlines and government regulatory agencies have advised passengers on commercial flights not to use the Galaxy Note 7. Samsung announced a global recall on Sept. 2, and the U.S. Consumer Product Safety Commission formally issued a recall for around 1 million devices.
Originally, Samsung blamed the Note 7’s problems on a “battery cell issue,” and the company announced that it had stopped using batteries from that supplier. But the fact that the problem is occurring in replacement devices may point to the problem being rooted in another issue, according to several experts.
All of Samsung’s woes have caused experts to question whether the company can catch up to Apple anytime soon. While Samsung is the world’s largest smartphone manufacturer by market share, Apple still holds the reigns on the expensive side of the market — a side that Samsung has continually tried to gain control of — the New York Times reported.