Research Shows Majority of Mobile Device Failures Occur on Samsung’s Android Devices

New consumer statistics have revealed that the overwhelming majority — around 85% — of mobile handset/tablet computer failures have occurred on devices specifically running Google’s Android mobile operating system. What’s more, the study found that Samsung’s mobile devices are leading the way — as the number one manufacturer most susceptible to these issues.

According to data published by Blancco Technology Group on Tuesday — a firm that collects and keeps track of mobile device trends, issues, returns, and consumer reports — Samsung devices, above all other Android manufacturers, suffered the greatest failure rate: a whopping 27%.

The statistics also indicate that four other multinational mobile device manufacturers — Lenovo, Motorola, Xiaomi, and Asus, were also susceptible to failures, clocking in at 21%, 18%, 11%, and 8%, respectively.

The study shows that, on the whole, Android manufacturers account for a combined 85% of mobile device failures, while Apple’s iOS accounts for the remaining 15%.

Blancco Technology Group’s data was compiled based on the diagnostic testing of “millions” of iOS and Android devices in the Asian, European, and North American markets — primarily utilizing the company’s “SmartChk” protocol. However, for whatever reason, Blancco Technology Group opted not to collect data on phones or tablets running, among other mobile platforms, the Windows Phone mobile operating system.

Among the most widely reported issues concerned the device’s camera modules, which accounted for failure in 10% of the cases. Other reported problems had to do with device’s touchscreen display panels, which accounted for issues in 9% of cases; battery-charging issues, which were responsible in 8% of cases; microphone malfunctions, which were responsible in 6% of cases; and finally, general performance issues, which were reportedly responsible 6% of the time.

The issues also appear to vary widely based on the respective market in which the devices were sold. For example, in North America, 17% of devices crapped out due to general performance issues, while battery charging, cameras, headphones, and microphones proved to be comparatively responsible.

And while the Asian market essentially mirrored that of the United States — insofar as performance issues were pertinent — most failures in Europe were related to a weak or inconsistent cellular connection signal.

In a strange plot twist, however, the study also found that the majority of devices returned to stores in North America and Europe, actually had no diagnosed trouble — clocking in at 74% and 71%, respectively, which could be a variable that’s ultimately rather costly to cellphone and tablet makers and wireless carriers.

Learn More: Battle of the Flagships – Samsung Galaxy S7 vs. Apple iPhone 6s