The weather is getting colder in many parts of the world. And according to a handful of social media reports, the chillier temperatures are having an adverse effect on Apple’s new iPhone X.
Reportedly, the iPhone X’s OLED display becomes much less responsive to touch when the device is being used in cold weather. One Redditor who experienced the problem wrote that it “literally takes 2 seconds” when moving from indoor temperature to outdoor temperature for the issue to take place. “I try swiping on websites and it doesn’t register my finger. It’s very noticeable,” the user, darus214, wrote in a Reddit post on Wednesday.
Several other users responded to darus214, explaining that they had similar issues with using the iPhone X in colder temperatures. “I had to enter my passcode 4 times because it missed digits, and Face ID didn’t recognize me,” wrote one user, adding that their iPhone X registered only about 20 percent of their touch inputs.
Reports aren’t limited to Reddit, either. Several users have taken to Twitter to explain similar cold weather issues with the iPhone X.
Outside in the “cold” (~40º F) and had some touch issues on the iPhone X. Switched apps and everything worked fine.
It is hard to gauge how widespread the issue is, but it seems to be affecting enough people to rule out being an isolated incident. Basically, quite a few people are being plagued by the cold-weather problem — enough for the bug to be worrisome.
It’s currently unknown what could be prompting the unresponsive display issue, but the temperature which causes it seems to vary from between 45 degrees Fahrenheit (7 degrees Celsius) to 50 degrees Fahrenheit (10 degrees Celsius). Additionally, it’s not clear if Apple is currently aware of the issue — but as we approach winter, it’s bound to become a more widespread problem if not addressed.
How to Fix It (Temporarily)
Since we don’t know what’s causing it, we won’t know how Apple will address the problem. But several intrepid Reddit users have found a temporary fix: locking and unlocking the iPhone X. According to Redditor JStheoriginal, after locking and unlocking, the iPhone will register 100 percent of touch inputs.