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Do you have a spammy email account or mailbox on your phone that you just canâ€™t seem to delete? Youâ€™re not alone.
This seems to be a fairly common problem for some, judging by the number of posts on the Apple Support Communities describing the problem. Typically, the mailbox will be called â€œDaily Free Couponsâ€ or something similarly spammy.
And no matter what you do, the mailbox seems impervious to deletion. Well, weâ€™re here to help.
The reason that you canâ€™t delete the mailbox is likely because it is installed as a profile on your iPhone. If you havenâ€™t heard of iPhone profiles, itâ€™s okay â€” itâ€™s a pretty obscure facet of the iOS platform.
A user must explicitly install one of these configuration profiles willingly, typically by tapping a link in an email or on a website. Once they’re installed, theyâ€™re pretty hard to get rid of if you donâ€™t know where to look.
Luckily, once you know what they are and where theyâ€™re located, actually deleting them is a breeze.
In general, we recommend that you go through and delete the configuration profiles installed on your iPhone unless you have a good reason not to.
As Apple notes in a support document, some of these configuration profiles can be installed by sketchy apps that seek root certificates. This could allow bad actors to monitor your data â€” which isnâ€™t good by any metric. Hereâ€™s how to delete the profiles on your account.
How to Uninstall iPhone Profiles That Appear as a Mailbox
Tap on General.
Tap on Device Management, Profile Management, or Profile (depending on your version of iOS).
Select the profile youâ€™d like to delete.
Tap Delete Profile.
You may need to enter your device passcode and hit Delete again to confirm.
While this isnâ€™t always the case, itâ€™s worth noting that you may need to manually delete the spam mailbox as well â€” but youâ€™ll also be able to after you delete the configuration profile first.
If the profile was installed as part of an app installation, itâ€™s probably a good idea to delete the app as well. Just tap and hold on it lightly until it wiggles and then tap the X icon.