The next time you order from UberEats, GrubHub, DoorDash or Postmates, you may want to check your burger for a missing bite.
That’s because a not-insignificant number of food delivery drivers admitted to snacking on orders in a new survey carried out by US Foods.
According to the study, 28 percent of drivers admitted to eating their customers’ food.
Based on the findings, the majority of delivery drivers won’t help themselves to your meal. But 54 percent of the delivery driver respondents said they were at least tempted about having a bite once they got a whiff of the food.
US foods also surveyed food delivery customers and found that at least 21 percent of delivery recipients had suspected that a driver had munched on their order in the past.
If you find yourself getting angry at the study’s findings, you’re not alone. When asked to rate how they’d feel if a driver helped themself to a few fries, the average answer from customers was an 8.4 on a scale of 1 to 10 — with 10 being “absolutely unacceptable.”
As you might expect, the survey found that 85 percent of customers wanted to see delivery platforms and restaurants use tamper-evident packaging and labels.
But drivers aren’t the only ones getting the blame in the study. According to the survey, the number one complaint among drivers is lousy tips from customers. At least 60 percent of drivers said they’d received a bad tip (if they even got one at all).
At least 95 percent of participants said they tipped their drivers, but 66 percent said they’d tip less due to service and delivery fees. A $5 tip was the average, but more than half of customers said they tipped less than that.
Drivers also complained about unclear delivery instructions and customers not answering their phone when they arrive.
Of course, before you get too angry, it’s worth going over the methodology of the study. US Foods surveyed about 1,500 delivery app customers and 500 delivery drivers in the US between May 9 and 11, so it may not be entirely representative of most drivers.