T-Mobile iPhones Experiencing Blue Screen of Death

T-Mobile iPhones Experiencing Blue Screen of Death

An issue affecting iPhone users on T-Mobile’s network has arisen this week. Allegedly, some iPhone owners are seeing the “blue screen of death” which will crash the phone and cause it to restart.

People are speaking out across multiple social media networks and Apple’s online support center. T-Mobile’s support center is getting plenty of calls from confused customers, too.

As of Wednesday, reports of iPhones on the T-Mobile network have received a short flash of a blue screen. This blue screen then quickly crashes the phone and causes it to restart. This doesn’t happen just once, however. More often times than not, the phone will crash and restart multiple times in 10 or 30-minute intervals.

An iPhone user describes the problem..

“Hey guys. So this morning my iPhone 6 (4 months old) started just randomly restarting itself every 20-30 minutes or so. I wasn’t even using it most of the time, it was in my pocket at work (could tell because of lock screen that indicated I needed to enter my pin after a restart as opposed to finger ID). At one point I was texting my SO about it, the screen turned blue for maybe 2 seconds and it restarted.”

An iPhone user on Reddit, RichardPwnsner, similarly describes his issue “Several times today, my iPhone has randomly flashed blue and rebooted. A quick search reveals a whole lot of users experiencing this problem as of today, and they all seem to be on T-Mobile. Anyone know what the issue is?”

Reddit users replied to RichardPwnsner’s post by stating which iPhone, iOS version, and network they are using. The comments vary in information meaning that no particular iPhone is immune to the problems.

Neither Apple nor T-Mobile has made an official comment on the subject, so it is impossible to know just how many people have been affected. An official fix will most likely take some time to rollout as the cause has yet to be determined.

Interestingly, the issue is only affecting people who use T-Mobile. Some technicians report that the blue screen of death could be caused by memory issues in the phone, which is unlikely due to the fact memory issue has no correlation with T-Mobile.

carousel-retail-placeholderT-Mobile Store

Chances are, T-Mobile could have silently rolled out a network update, or made changes to the SIM card system, creating a small glitch in the device when it tries to scan the SIM for information.

Reddit’s self-proclaimed Apple Genius, Ducktart, writes “Apple Genius here. Blue screen indicates hardware kernel panic, from what I can gather. It is independent of carrier. Take it to your local Apple Store and expect a whole unit replacement under warranty, barring signs of damage or modification. Have a backup of your data and be able to disable Find My iPhone.”

If you are experiencing the blue screen of death, it is recommended that you use iTunes’s to back up your iPhone. This is important to do regularly, especially if you plan to take your iPhone to an Apple Store for replacement.

But before you do that, first try disabling Wi-Fi calling to fix the issue. Many online commenters mention that turning off Wi-Fi calling has fixed the problem. Other users report that they never use Wi-Fi and rely on their unlimited data. This group of people have not reported the same blue screen issues that the Wi-Fi users have encountered.

The Fix: How To Turn Off Wi-Fi Calling

  1. Tap Settings
  2. Scroll down and tap Phone
  3. Touch Wi-Fi Calls
  4. Slide off

Continue to check iDrop News™ for updates regarding the blue screen of death.
Have you experienced the blue screen of death? What was your solution? Tell us in the comments below!

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