Samsung Offers $100 to Galaxy Note 7 Owners Who Don’t Switch Brands
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Samsung, in the wake of the Galaxy Note 7 disaster, is now offering a $100 in credit to customers who trade in their defective device for another Samsung smartphone, the company announced Thursday.
This latest offer comes on the heels of another Consumer Product Safety Commission recall of the Galaxy Note 7 — a recall that even includes its replacement devices. Just two days ago, Samsung confirmed that it was permanently discontinuing the Note 7 line, and urged owners of the explosive device to power them off and return them to the company or retailers.
“The Galaxy Note 7 recall has proven to be a real challenge for Samsung. I am very concerned that consumers who exchanged their phones for replacement Galaxy Note 7s are now at risk again,” CPSC Chairman Elliot Kaye, said in a statement this week.
With this $100 credit, Samsung is obviously hoping that owners of the Galaxy Note 7 won’t abandon the brand’s phones and switch to competitor devices due to the disaster. Users who have already traded in a Note 7 for another Samsung phone will reportedly be issued a $75 credit on top of the $25 that the Korean-based phone manufacturer has already given them as a “token of appreciation and acknowledgement of [their] inconvenience,” according to TechCrunch. Reportedly, even users who switched brands are receiving the $25 credit.
Of course, actually returning the phone might be an ordeal for some customers. Just a few days ago, reports of Samsung shipping out fireproof return boxes with safety gloves spread around the internet. Additionally, the U.S. Department of Transportation has prohibited the defective Galaxy Note 7 phones from shipping by plane, and even FedEx Ground will only accept packages if they meet strict guidelines.
If you’re the owner of a Galaxy Note 7, Samsung has provided a webpage with detailed instructions on how and where to return your phone.
What do you think about the Samsung fiasco? Let us know in the comments below.
