Alexa Improvement Is a Global Operation
Another interesting tidbit from the Bloomberg article: human work on Alexa improvement is a fairly big operation. According to the publication, there are “thousands” of people who are directly involved in this type of work.
They aren’t all in the U.S., either. Amazon has Alexa improvement facilities spread across the globe, including in Boston, Costa Rica, India and Romania. Interestingly, these offices have no external indication of the work that goes on inside — many of them don’t even bear an Amazon logo.