Real People Listen to Your Alexa Interactions
Amazon is pretty clear on the fact that Alexa voice recordings are used to improve the digital assistant. What the company is less clear on is the fact that real people do some of that work. So yeah, it isn’t just paranoia. As the Bloomberg report notes, “sometimes, someone is” listening.
Not all voice recordings are given to human staff, but those that are, are transcribed, annotated and fed back into the software. The goal is to “eliminate gasps in Alexa’s understanding of human speech and help it better respond to commands.”