Which mobile operating system is better: iOS or Android? Simply given the contentious nature of that ages-old argument, we may never reach an official consensus on which OS is 'better' than the other. Of course, when it comes to hardware, we’re singing a slightly different tune. Apple’s recent iPhone models, and specifically the iPhone X, are without a doubt among the best looking and technologically advanced smartphones released this year.
And yet, we shouldn’t be so quick to discount some of 2017’s hottest Android offerings, either, like Samsung’s edge-to-edge Galaxy Note 8, or Google’s high-end Pixel 2 & XL 2.
While they certainly don’t represent Android offerings as a whole, these otherwise high-end devices do highlight a growing trend in the smartphone industry: Android OEMs are working harder than ever before to create devices more powerful, beautiful, and advanced than Apple’s iPhone.
They’re trying, at least.. Samsung and others are scrambling to procure iPhone X-caliber facial recognition components for their upcoming flagship devices, which we could see sometime in the first or second quarter of 2018.
Meanwhile, a recent Creative Strategies survey revealed that as many as 30 percent of current Android users are thinking about switching to iPhone. The market research firm presents a number of compelling reasons why Android users want to bail on their Google phone most. Press the right arrow to find out which 3 things Android users envy most about iPhone.
3 Robust Security
Whereas a large majority of Apple’s mobile devices are running recent builds of iOS, Android is considerably more ‘fragmented’, in the sense there are currently dozens of ‘active builds’ of the Android software in the wild, which present some obvious and not so obvious security concerns.
In all fairness, Google has improved its efforts to address Android security matters in recent years, releasing more frequent patches and security updates — however as far as potential Android defectors are concerned, Apple not only appears to have more control over its apps and ecosystem, but the company’s advanced security features provide a more thorough “safe harbor” for its user’s most sensitive data, Creative Strategies concluded.
2 Continuity Features
Apple has baked a number of seamless and intuitive continuity features into its iOS and macOS software platforms, making the desktop and mobile software a breeze to operate together. According to survey results, Android users relish Apple’s vast iCloud infrastructure the most, which allows iOS and Mac users to sync passwords, settings, photos, videos and more across their connected Apple devices in seconds.
Yes, similar continuity features (such as AirDroid) have sprouted up for Android over the years; however, in comparison to the seamless nature of Apple's AirPlay, AirDrop, and other continuity protocols, the watered-down Android options are far from seamless.
1 Customer Service
Apple offers one of the most comprehensive customer service experiences of any major U.S. company. As BGR best puts it, over the last 15 years or so, Apple has “elevated customer service into a science.” And as a result, the company now “stands shoulders above the competition,” especially when it comes to reducing the stress and frustration one is likely to experience when their technology fails.
Meanwhile, any Android user will likely tell you that obtaining service from companies like Samsung and Google didn’t turn out to be so easy. I can personally attest to this one, having owned and attempted to receive service on multiple Samsung devices, past and present. Simply put: Samsung's customer service, in particular, is garbage in comparison to Apple’s, which encompasses a vast network of in-store, third-party and digital service fulfillment options.