1 Customer Service
Apple offers one of the most comprehensive customer service experiences of any major U.S. company. As BGR best puts it, over the last 15 years or so, Apple has “elevated customer service into a science.” And as a result, the company now “stands shoulders above the competition,” especially when it comes to reducing the stress and frustration one is likely to experience when their technology fails.
Meanwhile, any Android user will likely tell you that obtaining service from companies like Samsung and Google didn’t turn out to be so easy. I can personally attest to this one, having owned and attempted to receive service on multiple Samsung devices, past and present. Simply put: Samsung’s customer service, in particular, is garbage in comparison to Apple’s, which encompasses a vast network of in-store, third-party and digital service fulfillment options.