With so many Apple products available today and sales numbers increasing with each quarter, the need for Apple Support is growing every day. Luckily, Apple has the Genius Bar – the simplest and most convenient place to get your Apple products serviced. The Genius Bar has been the heart and soul of the Apple Store since its creation.
But before heading in, check out Apple's support page. It shows which options are available to you for service. You can set up a phone call, chat with a technician, or set up a time to bring your device into the Genius Bar. Apple also provides informative articles about services and troubleshooting, as well as a support forum that could help you get answers from other Apple users across the world.
So what happens after you've checked the web and asked for help but still need more support? Well, it might be time to get to the Genius Bar. Continue reading to learn 4 Important Tips to Follow Before Going to Your Next Genius Bar Appointment.
Remember Not Everyone Is a "Genius"
Most of the people working at an Apple Store are not a "Genius." Most Apple Stores employ 80-120+ people. However, approximately only 4-10 of them will be a "Genius."
What sets a Genius apart from everyone else, is that they've been certified by Apple to repair iOS devices AND Macs. Most of the technicians that work at the Genius Bar only take reservations with customers for iOS devices.
So if you happen to be in an appointment for your iPhone, and then ask questions about problems with your Mac, believe them when they say "I don't have the answer for that."
Always Make an Appointment
Sometimes, your phone or computer will have an issue that prevents complete functionality. But, if your issue is an inconvenience and isn't a total "show stopper," try to make a Genius Bar appointment in advance for a day that works best for you.
When heading to an Apple Store right away, remember that other people have been waiting to see a technician anywhere from an hour, all the way up to two weeks. Any "walk-in" appointment can take a few hours or more to be seen that same day. Also, you will need one appointment for each device to be repaired.
Turn off Find My iPhone
Every iOS or watchOS repair will require you to turn off Find My iPhone. Turning off Find My iPhone before your appointment will make the process much smoother. If your device is unable to power on, you'll need to log into iCloud.com to turn it off. So to make your life easier, turn off Find My iPhone beforehand.
Have a Backup!
Whether you backup your devices using iTunes, Time Machine, or iCloud – make sure your backup is up-to-date. Some repairs may require you to erase everything off of your phone, and sometimes accidents can happen. If your phone gets erased or damaged during the repair, there's no replacing your data without a backup.