Text Businesses via iMessage
Ever run into a problem with an Amazon order and wish you could text with the company? With iMessage, you can — sort of. Apple Business Chat is a feature that lets businesses and customers communicate via Apple’s ubiquitous texting app.
To chat with a customer support person via iMessage, you’ll need to find a “Chat with Messages” button. Typically, it’ll be on a business’ Apple Maps information page or within the help section of an app. You can also find a full list of companies that offer Business Chat over at Apple’s website.