Apple Extends Return Policy, Suspends Genius Bar Appointments

Apple Genius Staff Member Purchase or Return Credit: Hadrian / Shutterstock
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Apple announced last week that it is closing all retail stores outside China for two weeks. These closures are part of Apple’s company-wide response to the growing coronavirus epidemic. To encourage consumers to shop online during this closure, the company is extending its return period beyond the standard 14-days after purchase.

According to a frequently asked questions document (FAQ) posted to Apple’s website, the company is suspending its 14-day return policy while its stores are closed. Instead of counting the grace period from the date of purchase, the 14-day return window will begin when the stores finally reopen.

All devices and accessories are covered by this extended return policy except contract iPhones purchased in the United States, Canada, Japan, and Australia. Also excluded are carrier-financed devices in the United States.

Apple’s retail stores are closed in all countries except China. Chinese stores have reopened now that the Asian country is nearly recovered from its bout with the coronavirus. Here in the United States and elsewhere, the company is expected to open its doors starting March 27. This opening date is tentative, though, and could change if the epidemic worsens in the coming weeks.

Not only are retail stores closed for shopping, but Apple also is suspending Genius bar appointments until March 28. During this time, Apple is sending people online for customer support. The company’s online support team can troubleshoot software and hardware issues, including mail-in repairs.

Apple will continue to pay its retail workers during this downtime. Workers will receive the pay they would have earned if the store was open. Apple also reassured its Authorized Service Providers that they would receive “maximum payouts” for repairs serviced in March and April.

On the corporate front, Apple is asking its employees to work from home as much as possible to limit the spread of the virus among its staff. To support the global COVID-19 response, Apple is donating $15 million and is matching employee contributions two-to-one.

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